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When placing the order, the customer, guarantees to have full legal capacity to adhere to these terms and conditions and thus conclude this contract.


The Luxemburgish company MILA SERVICE SARL (hereinafter MILA SERVICE) offers its services via the website "" to all categories of customers, in particular individuals and legal entities, professionals and private consumers.


The customer must provide the following personal information when ordering online: first and last name, delivery address, billing address, e-mail address, telephone number (additional indication of registered office for legal persons) .


The customer can modify his information on his customer account.


MILA SERVICE sends an e-mail confirming the order of the customer to summarize the contractual information.


After validation of payment, MILA SERVICE sends the customer an email indicating the shipment of his order.


MILA SE is committed to processing all orders within the limits of available stocks.


Customers wishing to access the list of their orders can do so via their personal space on the E-commerce website: "".


All information relating to the order is kept for a period of two years from the day the customer has validated and paid for said order.


Payment terms :


The method of payment accepted by MILA SERVICE is the one provided via:


* Secure bank transfer (IBAN transfer)


-Shipping and delivery time:


Products purchased on the E-commerce website "" can be delivered in many European countries including: Luxembourg, Germany, Belgium, France, Netherlands, Portugal , Spain, the United Kingdom and also outside the European Union, eg: United States, Canada, Brazil, etc ...


After validation of the payment, the order will be sent to the delivery address indicated by the customer.


Delivery costs will be borne by the customer.


The delivery does not include the installation, commissioning of the ordered product, or the return of old equipment.


The delivery time consists of:


- verification of the information entered by the customer from the date of



            - the preparation of the order,


            - the taking over of the order (s) by the carrier and


            - the delivery time according to the carrier chosen by MILA SERVICE.


In ordinary times, the deadlines are:


            - 24 to 48 hours for Luxembourg


            - 2 to 5 days for orders in the European Union


            - 5 to 10 days for orders outside the European Union


   - MILA SERVICE undertakes to deliver the products ordered within one month of  

     the order, unless extended due to causes beyond the control of MILA SERVICE.




If the customer can not be present at the delivery of the order, he can choose a major person of his choice to receive the order or contact the carrier for a new appointment.


Otherwise, the carrier leaves a notice of passage.


The costs of the second delivery are also the responsibility of the customer.



Products :


The products offered by MILA SERVICE on the internal site "" comply with the Luxembourg legislation in force and the standards applicable on the territory of the Grand Duchy of Luxembourg.


The visual aids (diagram, photo, graphic ...) are exposed on the website of MILA SERVICE for information only and do not engage in any case the responsibility of the company MILA SERVICE.


MILA SERVICE undertakes to honor orders received within the limits of available stocks.


In the event of unavailability of the ordered product or in the event of non-acceptance by the customer of the delivery period implied by this non-availability, MILA SERVICE proposes a replacement product in the same level of price and characteristics to the customer who can accept or refuse.


In case of refusal by the customer, the company MILA SERVICE makes the refund to the benefit of the customer within 30 days from the date on which the customer informed MILA SER-VICE of its intention to be reimbursed.


-Product prices:


The prices of the products sold on the site "" are indicated in Euros all taxes included (TTC), except participation in the expenses of shipping, guarantee, services ancillary and these prices remain valid as long as they are indicated on the product description.


-Control and claims of products:


It is the customer's responsibility to check the condition of the packaging and the product at the time of delivery.


If according to the customer there is damage, it must make reservations as motivated as possible on the delivery note delivered by the carrier or send said reserves by registered mail to MILA SERVICE, within 3 working days from the receipt of order.


In the event of damage being found, MILA SERVICE undertakes to replace the products for which the customer has expressed reservations and bears the cost of returning the products concerned.


Beyond the deadline of 3 working days from the reception of the order, the company MILA SERVICE is allowed to reject all disputes.


The absence of complaint on the part of the customer during the delivery, means the satisfaction of the products and can not be the object of any subsequent contestation, except legal provisions for non-conformity and / or hidden defect.






Right to retract :


The customer has a period of 7 working days from receipt of the order to exercise his right of withdrawal.


 The return costs are the responsibility of the customer.


The customer who exercises this right of withdrawal, and who respects the respective terms and deadlines, is reimbursed by MILA SERVICE within 30 days of the receipt by MILA SERVICE of the returned products.


The customer's bank card, which was used to pay the order concerned, is then credited with the amount reimbursed by MILA SERVICE.


If, however, such an operation is physically impossible, a bank transfer will be made to a bank account provided by the customer.


-Product guarantee:


The products sold on the E-commerce website "" are guaranteed for two years.


Some products may benefit from a "manufacturer" warranty. This is mentioned on the product sheet of the products concerned.


It is up to the customer to demonstrate that he has acquired the product to benefit from this guarantee, by means of communication by the customer of a copy of the invoice relating to the said product whose guarantee is requested.


This warranty does not apply to the abnormal or improper use of the product, that is to say not in accordance with the use for which the product is intended or for any external cause.


The shipping costs of the defective product (s) are covered by MILA SERVICE.


MILA SERVICE guarantees that products sold online are original products and not counterfeit.


If a customer finds a counterfeit product on the E-commerce website "", he must contact MILA SERVICE and return the product to him.


In this case, there is a replacement of the product and the company MILA SERVICE bears the cost of return of the product concerned.


Customer service :


For any questions regarding products, warranties, the site "", Mila Service sets up a Customer service available 24 / 24h, 7 / 7d and accessible by e-mail using the address: ""






-Protection of personal data:


The personal data, necessary to the execution of the contract, are collected and treated by the company MILA SERVICE in accordance with the provisions of the modified law of August 2nd, 2002 relative to the Protection of the people with regard to the processing of data to characterize staff.


The customer gives his consent to the collection, registration and processing of his personal data by the company MILA SERVICE in order to provide the service requested and to fulfill the legal obligations.


MILA SERVICE undertakes to transfer the personal data of the customer only to the carrier, and only those which are necessary for the execution of the delivery.


Except where the law requires it or the customer authorizes it, MILA SERVICE undertakes not to transfer any personal data of the customer to third parties.


The customer has the right to access his personal data and to request the correction of his data which prove to be inaccurate or incomplete. The customer also has the right to oppose, for legitimate reasons, their treatment.


Unless the customer refuses, the company MILA SERVICE can send on the e-mail address indicated by the customer, promotional offers as well as those of its trading partners.

-Application of the RGPD:


As of 24.05.18, the RGPD has been applied on this site according to the following criteria. The user has the option to delete all his information to preserve its confidentiality. The hosting of the site is compatible and approved, according to the standards of the RGPD. In order to reinforce the security of the data transfer, the HTTPS protocol ensures an optimal confidentiality.




The responsibility of the company MILA SERVICE can not be blamed if the use made by the customer of the product is contrary to the recommendations of the manufacturer, the assembly instructions or the information mentioned on the product or in the attached documentation.


Similarly, if the use made by the customer is abnormal or contrary to applicable regulations in the territory where the customer resides.


-Legal and jurisdictional competence


These general conditions are subject to Luxembourg law.


Any dispute concerning the interpretation or execution of these terms and conditions falls within the non-exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.













The content, design and artistic and intellectual efforts made by the owner of the website are protected by the Law of April 30, 2001 on Copyright, Neighboring Rights and Databases.